HOW CAN WE HELP?
If you have questions about our products, your orders or payments, you may find an answer here.
If needed, do not hesitate to send an email to contact@ila-lyone, we will gladly answer and help you out!
OUR PRODUCTS
To know more about Ila-Lyone's story, you can read our dedicated page "Our Story".
Ila-Lyone's mission is to create high-quality, stylish clothing made from natural materials, empowering every woman to awaken the strong, confident woman within. We all deserve to feel beautiful and powerful.
At Ila-Lyone, we prioritize quality: our collections are made in limited series, using high-quality, natural, and European-sourced materials, in French workshops. Our premium positioning isn't just marketing; it's part of our DNA.
Yes, our clothes are made from natural materials. Linen and silk are the featured materials in our Le Drapé collection.
Our pieces were conceived, designed and manufactured in France. Our workshop is located in Paris.
The fabrics we used are 100% natural: 100% linen and 100% silk.
To minimize our carbon footprint, we use fabrics sourced from the surplus stock of major fashion houses. From this surplus stock, we select only fabrics produced in Europe. The fabrics we used for the Le Drapé collection come from France or Italy.
PAYMENTS & SECURITY
All payments made on our website are completely secure. Your personal data is not stored by Ila-Lyone.
We accept payments made with Mastercard, Visa, American Express, Apple Pay, and Paypal.
Your bank account will be debited as soon as your order is validated.
We also accept payments in installments with Paypal:
Paypal allows you to pay up to 4 times without fees.
Your bank account will be debited upon validation of your order.
E-GIFT CARD
Our e-gift card will be sent to you right after the validation of your payment.
If you want you gift card to be sent to another person, do not forget to fill up the form accordingly on the product page.
Your e-gift card comes with a unique code that you will be able to use in the code section at the payment step.
Our gift card can be used for one or multiple purchases.
If your gift card balance cannot cover the total of your order, don't panic, you can cover the rest with another mean of payment.
Our gift card has no expiration date.
DELIVERY & RETURN
For the moment we deliver in Europe (Eurozone).
We offer delivery for all orders to destinations in Europe (Eurozone).
Yes, we offer free returns within 14 days of receiving your order.
For more information, please visit our dedicated page.
You will need to return your package using a return label, which you can find online. Visit our dedicated page for more information.
OUR PRODUCTS & PACKAGING
All our packaging is recyclable except for the ribbon on which the garment label is attached. The card included in your package is plantable and will grow into pretty flowers!
Place the card in a plate and cover it with a little water.
Keep the paper moist, do not let it dry out, otherwise it will not germinate.
When it has germinated, place it in a pot with soil.
Place your flowers near a window.
Ideally, keep the temperature between 15°C and 30°C.
Water them once a week.