Questions & Answers
Payments & Security
All payments made on our website are completely secure. Your personal data is not stored by Ila-Lyone.
We accept payments made with Mastercard, Visa and American Express.
You can also use Apple Pay.
Your bank account will be debited as soon as your order is validated.
We also accept payments in installments with Paypal:
Paypal allows you to pay up to 4 times without fees.
Your bank account will be debited upon validation of your order.
Pre-orders
When you pre-order, the items you purchase are not yet produced. Production begins once pre-orders are received.
This method of selling is different from traditional selling, in which the purchased items are already produced and stored awaiting shipment.
Le Drapé collection is available for pre-order. Shipping is estimated between June 9 and June 21, 2025.
Deliveries & Returns
We currently deliver to Europe (euro zone).
We offer delivery for all orders to Europe (euro zone).
Yes, we offer free returns within 14 days of receiving your order.
To find out more, visit our dedicated page.
You will need to return your package to us using a return label that you can find online. Visit our dedicated page to learn more.